Refund & Cancellation Policy
Clear, transparent guidelines regarding refunds, order cancellations, and digital service completion.
Effective Date: July 2026
1. Digital Service Nature
FirearmApp SA provided by Media375 (Pty) Ltd offers digital document generation services that deliver custom motivational letters, PDF resources, and application assistance immediately upon user command and payment confirmation.
2. Non-Refundable Digital Deliverables
In accordance with Section 42(2)(f) of the South African Consumer Protection Act (Act 68 of 2008) regarding electronic transactions and customized digital goods:
Once a motivation letter has been generated or delivered to your account dashboard:
- The service is considered 100% fulfilled and completed.
- Fees for completed digital document drafting are non-refundable.
- Duplicate or re-generated letters requested by the user are billed at standard service rates unless resulting from a verified technical failure.
3. Eligible Refund Scenarios
A full or partial refund will be granted under the following explicit conditions:
- Duplicate Payment: If your card or bank account was charged multiple times for a single order due to a payment gateway processing error.
- Unfulfilled Orders: If payment was debited but a technical error prevented document generation and our technical team is unable to fulfill the document within 48 hours of written notice.
4. SAPS License Refusals
Important Note Regarding SAPS Decisions:
Firearm licence approval or rejection is determined solely by the SAPS Appeals Board and Registrar of Firearms. Media375 (Pty) Ltd does not guarantee licence approval. Application rejection by SAPS does not entitle the user to a refund of document drafting fees.
5. Refund Request Process
To request a refund under an eligible scenario, please email info@firearmappsa.co.za with:
- Your full registered name and email address.
- PayFast transaction reference ID or EFT proof of payment.
- A description of the technical issue or duplicate charge.
Approved refunds will be processed via Payfast back to the original payment method within 5–7 business days.